Join us in supporting Detroit’s small business community through The Spirit Card, an e-gift card for exclusive use at many of your favorite Detroit businesses.
The Spirit Card is available to the public for purchase online with electronic delivery to anyone interested in supporting Detroit businesses.
The overall goal of The Spirit Card is to make it simple for customers to support Detroit businesses and keep local dollars local. Buy one for a friend, a colleague, a loved one, a neighbor or treat yourself – there is something for everyone!
If you’re a merchant and would like to be a part of The Spirit Card program, please send an email to email@example.com. You can read more details below!
Only merchants enrolled in the program will be able to take the The Spirit Card as payment. See below for Frequently Asked Questions (FAQ).
Frequently Asked Questions (FAQ)
Q: Can I use the same gift at multiple locations?
A: Yes, as long as there is a remaining balance, the card may be used at any participating location. See list of locations that accept the The Spirit Card.
Q: Will my gift card work anywhere?
A: The card can be used at any location that has signed up for the program. Additional businesses are being added every day!
Q: Can refunds be provided to my gift card?
A: Yes — just as refunds would be applied to your credit card, they can also be applied to your gift card.
Q: Where can I check my gift balance?
A: Check your gift balance here: Check Balance.
Q: What do I do if my gift card is declined?
A: If your card is declined, it could be because:
- The information is entered into the POS or terminal system incorrectly, try re-entering the information
- The value on the card is less than what is trying to be redeemed. Have an additional payment form ready in this instance.
- You are trying to redeem it at a non-participating business
Q: Will my payment automatically deduct from the card if I don’t have enough to cover my entire balance?
A: In the event that your purchase exceeds the amount in your balance, purchases will need to be split up separately with the card balance being paid first and then using a separate payment method.
Q: How is the digital gift card redeemed?
A: The card is keyed in manually into a business’ POS or terminal systems as a credit card. It cannot be swiped.
Q: Are physical cards an option?
A: There are no plastic cards available. The card is available electronically or if you choose you can print it in a piece of paper.
Q: Is there a cost associated with purchasing a gift card? How much does it cost to purchase a card?
A: The card purchaser pays an eDelivery fee to cover processing costs ($1.00 per card and 5.0% of the total value of the gift amount), unless this has been paid by a third party. The card recipient and merchant receive the full value for the card, providing maximum benefit to local businesses.
Q: What happens if my purchase amount exceeds the balance on my gift card?
A: In the event that your purchase exceeds the amount in your balance, you will need to have a separate form of payment to cover the difference of the purchase amount.
Q: Where can my gift card be used?
A: These gifts are intended to be used in store or over the phone with the listed participating merchants. They will not work with delivery services who cannot specify a participating merchant’s point of sale system (e.g. Grubhub, Doordash, Uber Eats, Postmates) because enabling those third parties would allow gifts to be redeemed outside your community. Online purchases will be declined if the purchase amount is greater than the current card balance; e-commerce engines don’t take multiple cards. Online purchases and chain or franchise locations where the merchants are not a part of your community may not be permitted by your community card organizers.
For additional questions or concerns regarding your gift card, email firstname.lastname@example.org